Privacy Policy

Last Updated: April 30, 2026 | Effective: May 1, 2026

Fleazo ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

1. Information We Collect

1.1 Information You Provide:

• Account Information: Name, email, phone number, profile photo
• Business Listings: Business name, address, contact details, photos, descriptions
• Reviews: Rating, text, photos
• Bookings: Date, time, preferences
• Payment Information: Processed by Razorpay (we do NOT store card details)

1.2 Information Automatically Collected:

• Usage Data: Pages viewed, time spent, clicks, searches
• Device Information: IP address (anonymized), browser type, device type
• Location Data: City, approximate location (if you grant permission)
• Cookies: Session cookies, analytics cookies, preference cookies

1.3 Information from Third Parties:

• Google OAuth: Name, email, profile photo (when you sign in with Google)
• Social Media: Public profile data if you connect Instagram

2. How We Use Your Information

We use collected information to:

• Provide, operate, and improve the Platform
• Process bookings and payments
• Send booking confirmations and reminders (SMS/Email)
• Display personalized search results and recommendations
• Prevent fraud and ensure security
• Analyze usage patterns and improve features
• Send promotional offers (you can opt-out anytime)
• Comply with legal obligations

3. Data Sharing & Disclosure

3.1 We Share Data With:

• Businesses You Contact: When you call, book, or message a business, they receive your contact details
• Service Providers: Payment processors (Razorpay), SMS providers (Twilio), email services
• Analytics: Google Analytics (anonymized data)
• Agency Partners: If a business is managed by an agency, the agency can access that business's data

3.2 We DO NOT Sell Your Data

We will never sell your personal information to third parties.

3.3 Legal Compliance:

We may disclose data if required by law, court order, or government request.

4. Cookies & Tracking

We use cookies for:

• Essential Cookies: Session management, authentication
• Analytics Cookies: Google Analytics to understand usage
• Preference Cookies: Remember your city, theme, language
• Ghost ID: Anonymous tracking cookie for analytics (no personal data)

You can disable cookies in your browser, but some features may not work.

5. Data Security

We implement security measures including:

• HTTPS encryption for all data transmission
• Hashed passwords (bcrypt)
• IP anonymization in logs
• Regular security audits
• Restricted access to personal data

However: No system is 100% secure. We cannot guarantee absolute security.

6. Data Retention

• Active Accounts: Retained while account is active
• Deleted Accounts: Personal data deleted within 30 days
• Legal Compliance: Some data retained longer for tax/legal requirements
• Analytics Data: Anonymized data retained indefinitely

7. Your Rights (GDPR & Indian Law)

You have the right to:

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request account deletion (right to be forgotten)
• Portability: Download your data in JSON format
• Opt-Out: Unsubscribe from marketing emails
• Restrict Processing: Limit how we use your data

To exercise these rights, email: hello@fleazo.com

8. Children's Privacy

Fleazo is not intended for users under 18. We do not knowingly collect data from minors. If you believe a minor has provided data, contact us immediately.

9. Third-Party Links

Our Platform contains links to third-party websites (Instagram, Google Maps, business websites). We are not responsible for their privacy practices.

10. International Users

Fleazo is operated from India. By using the Platform, you consent to data transfer to India.

11. Changes to Privacy Policy

We may update this policy. Changes will be posted here with a new "Last Updated" date. Continued use after changes constitutes acceptance.

12. Data Protection Officer

For privacy concerns, contact our DPO:

Email: privacy@fleazo.com
Address: Fleazo Technologies, Jaipur, Rajasthan 302001, India

13. Consent

By using Fleazo, you consent to this Privacy Policy and our data practices.